Trouble Shooting


Please check the following before filing a warranty claim.

Issue Check Solutions
The air conditioner does not work. Is the unit powered off? Press power button to ON.
Is the unit not plugged in? Insert power plug.
Have you checked the outlet and the fuse box? Replace fuse or use another outlet.
Is it set on the TIMER? Change TIMER setting.
Is the water full indicator on? Drain out the water.
Room not cooling. Is it in the COOL mode? Adjust mode to COOL.
Is the air inlet/outlet blocked? Remove debris.
Is there a source of heat in the room? Remove the heat source.
Are the Filters too dirty? Clean strainers.
What temperature is it set for? Adjust Temperature.
Fan speed set at LOW? Select appropriate speed.
Noise too large and shake Is the unit on enven level ground? Put the air conditioner on even ground.

Caution When the following abnormalities occur to the air conditioner, shut down the unit and pull out the plug, and contact us using the information on the Limited Warranty Information Page.

  • Fuse and switch are often broken.
  • Power line is overheating or the external liner is damaged.
  • The body produces abnormal odor.

  • Error Code Functions

    Detection Codes Meaning
    E2 Room temperature sensor error
    E3 Coil pipe sensor error
    FL Water full status

    Caution When “df” is displayed, the air conditioner is in anti-freezing or defrosting state, and this is a normal phenomenon.


    Limited Warranty Information


    Avista Group Corp. Product End User Limited Warranty

    Subject to the terms and conditions set forth below, Avista Group Corp. Warranties the products purchased from Avista Group Corp. or from a Avista Group Corp. authorized reseller/retailer to be free from defects in materials or workmanship under normal consumer use during the respective Warranty Period set forth below. The Limited Warranty is valid only on Products purchased and used in the lower continental United States (not including Alaska, Hawaii, or Puerto Rico). Cosmetic blemishes or imperfections that do not affect functionality of the Product are not covered under this Limited Warranty. If the Product becomes defective during the warranty period, Avista Group Corp. will repair or replace the Product at its discretion.

    A. 1 Year Warranty
    The term “Warranty Period” means a period of 1 Year from the date of the sales receipt for the purchase of the Product. Subject to the terms and conditions of this Limited Warranty, Avista Group Corp. warrants to you (the original retail purchaser) that, during the Warranty Period and under normal use and service, the Product will substantially conform within the user instruction materials packaged with the Product.

    B. Obtaining Warranty Service
    To receive instructions for obtaining repair or replacement warranty services as well as general troubleshooting, you may call 844-255-3533 or email us at service@avistausa.com to begin the RMA process. Our office hours are Monday – Friday, 9AM to 5PM Central Time. Avista Group Corp. will attempt to resolve technical issues over email or via phone. If a resolution is not possible, Avista Group Corp. shall issue a Return Merchandise Authorization (RMA) number for a Return. RMA numbers are valid for fifteen (15 days) from the date of issuance and void thereafter.

    YOU MUST ALSO:

    1. Submit proof of purchase in the form of a dated bill of sale, receipt, or invoice placed within the return package and a full detailed description of the defect found.
    2. You must return the Product to Avista Group Corp. or to a Avista Group Corp. Authorized Service Provider in a suitable packaging that provides adequate degree of protection against damage during transit to the location specified by Avista Group Corp. Costs associated with the packaging and shipping for warranty service shall be at your expense. You are also responsible for insuring any Product returned and assume the risk of lost or damaged packages.
    3. All returned Products must be accompanied by a valid RMA number located on the exterior of the package.

    C. Exclusive Remedy
    During the Warranty Period, Avista Group Corp. will, at its option and as your exclusive remedy for breach of this Limited Warranty or any implied warranties:

    • Repair or replace a defective Product, or
    • In the event an exact replacement is not available, a model of equal or better value be sent at no cost to you.
    • Any replacement parts will be new or refurbished and the serviced unit will be warranted for the remainder of the original Warranty Period, or thirty (30) days from the date of shipment of the Product back to you, whichever is longer.

    Avista Group Corp. DOES NOT PROVIDE ANY WARRANTIES REGARDING ITS WARRANTY SERVICES AND, EXCEPT FOR THE PRECEDING SENTENCE, DISCLAIMS ALL DUTIES (IF ANY) OF WORKMANLIKE EFFORT OR OF REASONABLE CARE.

    D. NO OTHER WARRANTIES
    The express warranty stated in Section A above is the only express warranty made to you and is provided in lieu of all other express or implied warranties and conditions (if any) including any created by any other statements, documentation, or packaging. No other warranties or conditions are made with respect to the Product or warranty services by any person, including but not limited to Avista Group Corp. and its suppliers. No other information (oral or written) or suggestions given by Avista Group Corp., its agents or suppliers or its or their employees, shall create a warranty or condition or expand the scope of this Limited Warranty.

    E. EXCLUSIONS FROM LIMITED WARRANTY
    This Limited Warranty shall not apply and Avista Group Corp. has no liability under this Limited Warranty if the Product:

    • Is used for commercial purposes (including rental or lease);
    • Has cosmetic blemishes or imperfections;
    • Is not purchased from a Avista Group Corp. authorized reseller;
    • Is modified or tampered with;
    • Is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to defective materials or workmanship;
    • Serial number is defaced, altered, or removed;
    • Is damaged during shipment;
    • Is not used in accordance with the user instruction materials packaged with the Product;
    • Is repaired, modified, or altered by other than Avista Group Corp. authorized repair centers.

    Avista Group Corp. reserves the right to refuse and return, freight collect, Products (i) that are not covered by Avista Group Corp. Warranty; or (ii) for which there is no trouble found. Product delivered to Avista Group Corp. or a Avista Group Corp. Authorized Service Provider with an expired RMA may be refused and returned, without prior notice, to the Customer freight collect.

    F. OTHER LIMITATIONS
    EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, Avista Group Corp.DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY APPLICABLE LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL Avista Group Corp.BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF BUISINESS, REVENUE, PROFITS, INFORMATION, DATA OR USE, WHETHER IN AN ACTION IN CONTRACT OR TORT OR BASED ON A WARRANTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE PRODUCT, EVEN IF Avista Group Corp.HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT REPAIR OR REPLACEMENMT, AS APPLICABLE, UNDER THE WARRANTY SERVICES DESCRIBED HEREIN IS YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF THE Avista Group Corp.LIMITED WARRANTY SET FORTH HEREIN. IF, DESPITE THE FOREGOING LIMITATIONS, FOR ANY REASON Avista Group Corp.BECOMES LIABLE TO YOU FOR DAMAGES INCURRED BY YOU IN CONNECTION WITH THIS AGREEMENT, THEN, THE LIABILITY OF Avista Group Corp.WILL BE LIMITED TO THE AMOUNT EQUAL TO THE INVOICE AMOUNT PAID BY YOU TO Avista Group Corp.OR A Avista Group Corp.AUTHORIZED

    Limited Warranty PDF

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